Terms of Service

Last updated

These terms govern your use of vinktar.ai. By creating an account you agree to them.

The service

vinktar.ai places phone calls to businesses on your behalf. Your agent writes a plan, you read it and confirm it, an AI voice agent makes the call, and the outcome and transcript come back to you. A call is placed only after you confirm its plan.

What you may use it for

  • Calls to businesses, about your own affairs or your organisation's: bookings, changes, cancellations, questions.
  • Not calls to private individuals, sales or marketing calls, surveys, debt collection, emergency services, or anything meant to harass, deceive or pressure the person who answers.
  • Not card numbers, passwords or one-time codes. The agent does not handle them and you must not put them in a plan.
  • You are responsible for what you ask the agent to say and agree to, and for having the right to act for anyone you name in a plan.

How calls are made

  • Every call opens by saying it is an AI assistant and who it is calling for. This cannot be switched off.
  • We decide which numbers can be called and when. We refuse mobiles, premium-rate lines, numbers outside the countries we serve, calls outside working hours, and any business that asked not to be called.
  • We may limit how often one business or one account is called.

What a result means

We report what the business said. A result marked as confirmed means the person on the line stated it back in their own words; it is not a guarantee that the business will honour it. Transcripts and summaries are produced by software and can contain mistakes. For anything that matters, read the transcript, and call the business yourself if you are unsure.

Credits and fees

  • New accounts get free calls. After that, calls are paid from prepaid credits. One credit is one US cent. The current rates are on the pricing page.
  • A call is charged only for time spent talking to a person. Voicemail, no answer and a busy line cost nothing.
  • Credits are not money, cannot be transferred, and are non-refundable except where the law requires otherwise.

Availability and support

We operate the service with care but provide it "as is", without an uptime commitment. Support is provided by email on a best-effort basis.

Liability

To the maximum extent permitted by law, our aggregate liability arising out of the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential damages, including a booking that a business did not keep.

Termination

You can stop using the service and ask us to delete your account at any time. We may suspend or close accounts that break these terms, with notice where practicable.

Changes

We may update these terms; material changes will be announced by email to account owners at least 14 days before they take effect.

Contact

Questions about these terms: support@vinktar.ai.